Bilingual Customer Service & Loan Specialist 006

Sun Loan Company; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401k savings plan

Tuition reimbursement

Paid time off

Mileage reimbursement

Job summary

A financial services provider in Austin is seeking a reliable and outgoing Customer Service Representative. This position involves supporting the Customer Service Team Lead by resolving customer portal issues and assisting with troubleshooting hardware and software. The ideal candidate must have at least three years of customer service experience and excellent communication skills. The role offers competitive compensation based on experience and comprehensive benefits, including insurance and a 401k savings plan.

Qualifications

• Minimum three years of experience in a call center or customer service environment.
• Excellent telephone communication and customer service skills.
• Must complete required company training and be at least 18 years of age.

Responsibilities

• Resolve customer portal tickets in a timely manner.
• Document tickets and respond to customer inquiries.
• Assist with troubleshooting hardware and software.

Skills

Telephone communication

Customer service

Problem-solving

Team collaboration

Tools

Computers

Phone systems

Job description

25000 - 35000 - Medical, dental, vision, life, disability and identity theft insuranceCompetitive 401k savings planIndustry-related tuition reimbursementPaid time offMileage reimbursementCompetitive compensation based on experienceComprehensiv

Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be provided with training to be successful. The role directly supports the Customer Service Team Lead. Responsibilities include working and resolving my.sunloan.com customer portal tickets in a timely manner and escalating to IT when needed. Document tickets appropriately and respond to emails and calls. Assist via phone or in person with troubleshooting hardware and/or software in the office. Setup and install new or replacement equipment.

Our employees - just like our customers - are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.

Responsibilities/Requirements:

Possess excellent telephone communication and customer service skills, displaying a high level of professionalism

Learn quickly and apply new job-related information

Work well with others, willing to take feedback from supervisors and team members

Working knowledge of computers, phone systems, and basic calculator functions

Must be able to work as scheduled

Must complete required company training

Must be at least 18 years of age

Minimum three years of experience in a call center environment or customer service

Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (from 8:30am-12:30pm)