Bilingual Customer Service Lead – Data-Driven Ops

CJ Logistics America; Town of Texas (WI); Sur place; USD 61 000 - 72 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical, dental, vision insurance

401(k) retirement savings

Paid time off

Tuition assistance

Earned wages access

Advancement opportunities

Résumé du poste

CJ Logistics America is seeking a Customer Service Supervisor to lead the team in aligning client expectations with operational performance. You will drive service excellence through proactive collaboration, reporting, and issue resolution in a hybrid environment, bridging customers and operations.

Ideal candidates will have a Bachelor’s degree in a related field, 2+ years of supervisory experience, strong data analysis skills, and proficiency with Microsoft Office. Travel as needed is expected.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field or equivalent experience.
• 2+ years of supervisory experience in customer service or operations.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
• Proven ability to analyze data and provide actionable recommendations.
• Demonstrated ability to manage performance and lead teams in a fast-paced environment.

Responsabilités

• Serve as the main point of contact for customer service inquiries, requests, and escalations.
• Build and maintain strong relationships with customers to ensure expectations are met.
• Provide data-driven insights, reporting, and KPI monitoring to support operations.
• Collaborate across departments to resolve service or inventory issues and drive improvements.

Connaissances

Supervisory experience

Data analysis

Communication skills

Travel ability

Formation

Bachelor’s degree in Business, Supply Chain, or related field

Outils

Microsoft Office

Description du poste

CJ Logistics America is seeking a Customer Service Supervisor to lead the team in aligning client expectations with operational performance. You will drive service excellence through proactive collaboration, reporting, and issue resolution in a hybrid environment, bridging customers and operations.

Ideal candidates will have a Bachelor’s degree in a related field, 2+ years of supervisory experience, strong data analysis skills, and proficiency with Microsoft Office. Travel as needed is expected.