Bilingual (English/Korean) Customer Service Supervisor

CJ Logistics America; Matteson (IL); Hybrid; USD 67,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

CJ Logistics America is seeking a bilingual Customer Service Supervisor (English/Korean) to lead a fast-paced team in a hybrid environment. The role focuses on customer relationship management, data analysis, and cross-functional collaboration across Operations, Inventory, and Quality.

Ideal candidates have 2+ years of supervisory experience in Customer Service or Operations, strong MS Office skills, and effective communication and leadership abilities. Visa sponsorship is not offered.

Qualifications

• Bilingual fluency in English and Korean is required.
• Bachelor's degree in business, supply chain, or related field (preferred) or equivalent experience.
• 2+ years of supervisory experience in Customer Service or Operations.
• Strong data analysis and MS Office skills.
• Excellent communication, leadership, and problem-solving abilities.
• Experience in logistics, supply chain, or warehousing is a plus.

Responsibilities

• Serve as the go-to point of contact for customer inquiries and escalations.
• Build strong customer partnerships and support service excellence.
• Analyze KPIs, performance data, forecasts, and operational trends.
• Lead, coach, train, and support a growing Customer Service team.
• Collaborate across Operations, Inventory, and Quality to resolve issues.
• Drive continuous improvement and champion best practices.
• Manage exception requests with accuracy and speed.
• Additional duties as assigned.

Skills

Bilingual English/Korean

Data analysis

MS Office

Communication

Leadership

Problem solving

Logistics experience

Supervisory experience

Education

Bachelor's degree in business or supply chain

Job description

Salary Range: $67,000 to $75,000

Schedule: First Shift Monday-Friday 8am-5pm

Lead. Empower. Collaborate. Elevate.

Job Title

Bilingual (English/Korean) Customer Service Supervisor

CJ Logistics America is looking for a dynamic, bilingual leader ready to make an impact in a fast-paced logistics environment! If you excel at building customer relationships, analyzing data, and guiding high-performing teams, this opportunity is your next big move. Step into a role where your communication skills and operational insight truly matter.

What You’ll Do

• Serve as the go-to point of contact for customer inquiries & escalations
• Build strong customer partnerships and support service excellence
• Analyze KPIs, performance data, forecasts, and operational trends
• Lead, coach, train, and support a growing Customer Service team
• Collaborate across Operations, Inventory, and Quality to resolve issues
• Drive continuous improvement and champion best practices
• Manage exception requests with accuracy and speed
• Additional duties as assigned

What You Bring

• Bilingual fluency in English & Korean (required)
• Bachelor's degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience
• 2+ years of supervisory experience in Customer Service or Operations
• Strong data analysis and Microsoft Office skills
• Excellent communication, leadership, and problem-solving abilities
• Experience in logistics, supply chain, or warehousing is a plus

Why Join Us?

You’ll be at the heart of customer engagement, operational alignment, and team leadership — all while contributing to one of the fastest-growing logistics organizations in the industry.

Important Note

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization. Applicants must be currently authorized to work in the U.S.

Work Environment

This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:

• Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
• Loud noise levels, such as machinery, forklifts, and conveyor systems
• Dust, odors, and airborne particles
• Concrete flooring and moving mechanical equipment
• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.

CJ Logistics About Statement

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics is proud to be an Equal Employment Opportunity and affirmative action employer. We prohibit discrimination and or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.