Bilingual CS Supervisor (English/Korean) - Hybrid

CJ Logistics America; Matteson (IL); Hybrid; USD 67,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

CJ Logistics America is seeking a bilingual Customer Service Supervisor (English/Korean) to lead a fast-paced team in a hybrid environment. The role focuses on customer relationship management, data analysis, and cross-functional collaboration across Operations, Inventory, and Quality.

Ideal candidates have 2+ years of supervisory experience in Customer Service or Operations, strong MS Office skills, and effective communication and leadership abilities. Visa sponsorship is not offered.

Qualifications

• Bilingual fluency in English and Korean is required.
• Bachelor's degree in business, supply chain, or related field (preferred) or equivalent experience.
• 2+ years of supervisory experience in Customer Service or Operations.
• Strong data analysis and MS Office skills.
• Excellent communication, leadership, and problem-solving abilities.
• Experience in logistics, supply chain, or warehousing is a plus.

Responsibilities

• Serve as the go-to point of contact for customer inquiries and escalations.
• Build strong customer partnerships and support service excellence.
• Analyze KPIs, performance data, forecasts, and operational trends.
• Lead, coach, train, and support a growing Customer Service team.
• Collaborate across Operations, Inventory, and Quality to resolve issues.
• Drive continuous improvement and champion best practices.
• Manage exception requests with accuracy and speed.
• Additional duties as assigned.

Skills

Bilingual English/Korean

Data analysis

MS Office

Communication

Leadership

Problem solving

Logistics experience

Supervisory experience

Education

Bachelor's degree in business or supply chain

Job description

CJ Logistics America is seeking a bilingual Customer Service Supervisor (English/Korean) to lead a fast-paced team in a hybrid environment. The role focuses on customer relationship management, data analysis, and cross-functional collaboration across Operations, Inventory, and Quality.

Ideal candidates have 2+ years of supervisory experience in Customer Service or Operations, strong MS Office skills, and effective communication and leadership abilities. Visa sponsorship is not offered.