Bilingual Customer Service Supervisor (English/Korean)

CJ Logistics; Matteson (IL); Hybrid; USD 67,000 - 75,000; Full time

Job summary

CJ Logistics America is hiring a bilingual (English/Korean) Customer Service Supervisor to lead a fast-paced team in a hybrid warehouse-office setting.

You will serve as the primary contact for customer inquiries, analyze KPI data, and coach a growing team across Operations, Inventory, and Quality.

Applicants must be authorized to work in the U.S. and visa sponsorship is not offered.

Qualifications

• Bilingual in English and Korean required.
• Bachelor’s degree preferred or equivalent experience.
• 2+ years of supervisory experience in Customer Service or Operations.
• Strong data analysis and MS Office skills.
• Excellent communication and leadership abilities.

Responsibilities

• Serve as the go-to contact for customer inquiries and escalations.
• Build strong customer partnerships and support service excellence.
• Analyze KPIs, performance data, forecasts, and trends.
• Lead, coach, train, and support a growing Customer Service team.
• Collaborate with Operations, Inventory, and Quality to resolve issues.
• Drive continuous improvement and champion best practices.
• Manage exception requests with accuracy and speed.
• Perform additional duties as assigned.

Skills

Bilingual English/Korean

Data analysis

Microsoft Office

Communication

Leadership

Problem-solving

Logistics knowledge

Education

Bachelor’s degree in business / Supply Chain or related field

Tools

Microsoft Excel

Job description

CJ Logistics America is hiring a bilingual (English/Korean) Customer Service Supervisor to lead a fast-paced team in a hybrid warehouse-office setting.

You will serve as the primary contact for customer inquiries, analyze KPI data, and coach a growing team across Operations, Inventory, and Quality.

Applicants must be authorized to work in the U.S. and visa sponsorship is not offered.