Bilingual Customer Service Coordinator (Spanish)

24Hr HomeCare, LLC; Concord, Northern (CA, KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

24 Hour Home Care in Concord, CA is seeking a Customer Service Coordinator to be the primary contact for consumers, caregivers, and Regional Center partners, coordinating services across channels and ensuring a positive experience.

The role manages inquiries, maintains documentation, supports service delivery, and works with cross-functional teams to resolve billing, enrollment, and service issues while ensuring HIPAA compliance and regulatory standards.

Qualifications

• Fluency in Spanish required.
• Bachelor's degree preferred in business-related field.
• 1+ year of customer service experience preferred in healthcare.
• Experience handling multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office suite.

Responsibilities

• Manage inbound phone, email, and case inquiries, providing timely resolutions and coordinating follow-up with internal teams.
• Coordinate services for Regional Center consumers by maintaining accurate documentation and updating information.
• Collaborate with cross-functional teams to resolve billing, payroll, enrollment, and service-related issues.
• Support outbound communications, process improvement projects, and reporting requirements.
• Maintain HIPAA compliance and support administrative and operational tasks.

Skills

Spanish fluency

Communication

Organization

Time management

Multitasking

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Word

Excel

Outlook

Job description

24 Hour Home Care in Concord, CA is seeking a Customer Service Coordinator to be the primary contact for consumers, caregivers, and Regional Center partners, coordinating services across channels and ensuring a positive experience.

The role manages inquiries, maintains documentation, supports service delivery, and works with cross-functional teams to resolve billing, enrollment, and service issues while ensuring HIPAA compliance and regulatory standards.