Bilingual Customer Service Coordinator

24Hr HomeCare, LLC; Concord, Northern (CA, KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

24 Hour Home Care in Concord, CA is seeking a Customer Service Coordinator to be the primary contact for consumers, caregivers, and Regional Center partners, coordinating services across channels and ensuring a positive experience.

The role manages inquiries, maintains documentation, supports service delivery, and works with cross-functional teams to resolve billing, enrollment, and service issues while ensuring HIPAA compliance and regulatory standards.

Qualifications

• Fluency in Spanish required.
• Bachelor's degree preferred in business-related field.
• 1+ year of customer service experience preferred in healthcare.
• Experience handling multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office suite.

Responsibilities

• Manage inbound phone, email, and case inquiries, providing timely resolutions and coordinating follow-up with internal teams.
• Coordinate services for Regional Center consumers by maintaining accurate documentation and updating information.
• Collaborate with cross-functional teams to resolve billing, payroll, enrollment, and service-related issues.
• Support outbound communications, process improvement projects, and reporting requirements.
• Maintain HIPAA compliance and support administrative and operational tasks.

Skills

Spanish fluency

Communication

Organization

Time management

Multitasking

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Build a Career That Changes Lives—Including Your Own.

24 Hour Home Care is a leading provider of home care and community-based services dedicated to helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to growth, innovation, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work, hear what drives our team, and discover the impact you can make at 24 Hour Home Care.

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Customer Service Coordinator serves as the primary point of contact for consumers, caregivers, and Regional Center partners, providing timely support and coordinating services across multiple communication channels. This role manages inbound inquiries, maintains accurate documentation, supports service delivery, and partners with cross-functional teams to ensure a positive customer experience while meeting organizational and regulatory standards.

Primary Responsibilities

• Manage inbound phone, email, and case inquiries, providing timely resolutions and coordinating follow-up with internal teams.
• Coordinate services for Regional Center consumers by maintaining accurate documentation, updating consumer and provider information, and supporting service delivery.
• Collaborate with cross-functional teams to resolve billing, payroll, enrollment, and service-related issues while ensuring effective communication with consumers and caregivers.
• Support outbound communication initiatives, process improvement projects, and reporting requirements, including Special Incident Reports and Regional Center documentation.
• Maintain compliance with HIPAA, company policies, and Regional Center requirements while assisting with administrative and operational support as needed.

This is a hybrid position, coming into the Concord office 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table

Qualifications

• Fluency in Spanish required
• Bachelor's degree in Business Administration or a related field preferred.
• 1+ year of customer service experience, preferably in healthcare, human services, or a related field.
• Experience managing multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong written and verbal communication skills with the ability to build relationships across diverse stakeholder groups.

Skills

• Communication
• Problem-solving
• Organization
• Time management

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$21 - $23.89 USD

Our company does not provide employment visa sponsorship now or in the future (e.g., H-1B, O-1, TN, OPT, green card).

Are you currently authorized to work in the United States?