Spanish-Speaking Customer Service Coordinator — Hybrid

24 Hour Home Care; Concord (CA); Hybrid; USD 28,929 - 31,684; Full time

Job summary

24 Hour Home Care in Concord, CA is seeking a Customer Service Coordinator to serve as the primary contact for consumers, caregivers, and Regional Center partners. You will manage inquiries, coordinate services, and ensure accurate documentation while upholding regulatory standards.

This hybrid role requires Spanish fluency, a bachelor’s degree or related field, and at least one year in customer service within healthcare.

Qualifications

• Fluency in Spanish required.
• Bachelor's degree in Business Administration or a related field preferred.
• 1+ year of customer service experience, preferably in healthcare, human services, or a related field.
• Experience managing multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Manage inbound phone, email, and case inquiries, providing timely resolutions and coordinating follow-up with internal teams.
• Coordinate services for Regional Center consumers by maintaining accurate documentation, updating consumer and provider information, and supporting service delivery.
• Collaborate with cross-functional teams to resolve billing, payroll, enrollment, and service-related issues while ensuring effective communication with consumers and caregivers.
• Support outbound communication initiatives, process improvement projects, and reporting requirements, including Special Incident Reports and Regional Center documentation.
• Maintain compliance with HIPAA, company policies, and Regional Center requirements while assisting with administrative and operational support as needed.

Skills

Customer service

Communication

Problem-solving

Organization

Attention to detail

Time management

Collaboration

Adaptability

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Job description

24 Hour Home Care in Concord, CA is seeking a Customer Service Coordinator to serve as the primary contact for consumers, caregivers, and Regional Center partners. You will manage inquiries, coordinate services, and ensure accurate documentation while upholding regulatory standards.

This hybrid role requires Spanish fluency, a bachelor’s degree or related field, and at least one year in customer service within healthcare.