Bilingual Customer Service & Claims Specialist

Josh Ellis - State Farm Agent; Knoxville (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Signing bonus

Job summary

Josh Ellis - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences that grow the agency. You will use your attention to detail, empathy, and problem-solving to assist clients with policy information, changes, and claims, contributing to community trust.

This role offers growth opportunities within the agency; bilingual (English/Spanish) candidates are encouraged to apply, and you will coordinate with other team members to maintain accurate

Qualifications

• Excellent communication and interpersonal abilities.
• Attention to detail with multitasking capability.
• Bilingual English/Spanish skills preferred.
• Experience in customer service is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Habla Espanol

Customer service experience

Job description

Josh Ellis - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences that grow the agency. You will use your attention to detail, empathy, and problem-solving to assist clients with policy information, changes, and claims, contributing to community trust.

This role offers growth opportunities within the agency; bilingual (English/Spanish) candidates are encouraged to apply, and you will coordinate with other team members to maintain accurate