Customer Service Representative - State Farm Agent Team Member

Josh Ellis - State Farm Agent; Knoxville (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Signing bonus

Job summary

Josh Ellis - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences that grow the agency. You will use your attention to detail, empathy, and problem-solving to assist clients with policy information, changes, and claims, contributing to community trust.

This role offers growth opportunities within the agency; bilingual (English/Spanish) candidates are encouraged to apply, and you will coordinate with other team members to maintain accurate

Qualifications

• Excellent communication and interpersonal abilities.
• Attention to detail with multitasking capability.
• Bilingual English/Spanish skills preferred.
• Experience in customer service is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Habla Espanol

Customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Signing bonus

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Josh Ellis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Habla Espanol