Bilingual Customer Service Associate (Spanish)

Paylocity; Caldwell, Northern (ID, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Bonuses

Professional Growth

Paid holidays

Job summary

Howard Building Maintenance in Caldwell, ID seeks a Customer Service Associate to be the first contact for clients, handling calls, emails, and messages, scheduling jobs, dispatching technicians, and supporting billing and administrative tasks. This is an in-office role with a fast-paced environment emphasizing communication and multitasking.

Fluent Spanish-speaking candidates are highly preferred and will be eligible for increased pay.

Qualifications

• Minimum 2 years customer service experience (dispatch, call center, or scheduling preferred).
• Strong written and verbal communication skills.
• Spanish-speaking preferred (eligible for increased pay).
• Experience with booking, scheduling, or dispatching strongly preferred.
• Proficiency in Microsoft Teams, Outlook, and Office Suite.
• Experience with Housecall Pro (HCP) or similar software a plus.

Responsibilities

• Respond promptly to client calls, emails, and voicemails.
• Address pricing, service, and scheduling questions.
• Send confirmations, reminders, and follow-up messages.
• Provide updates on job status and communicate changes.
• Schedule jobs in Housecall Pro (HCP).
• Manage technician calendars and dispatch jobs.
• Handle last-minute schedule changes or call-outs.
• Communicate special job instructions (alarms, access codes, etc.).
• Schedule estimate appointments and follow up on pending quotes.
• Convert approved estimates into active jobs.
• Ensure documentation standards in HCP are met.
• Create and send invoices through HCP.
• Process payments and resolve billing issues.
• Follow payment collection procedures.
• Maintain accurate client records in HCP.
• Merge duplicate profiles and onboard new clients.
• Support technicians via phone or Microsoft Teams.
• Use SOPs, scripts, and reference sheets for consistency.

Skills

Customer service

Communication

Spanish-speaking

Scheduling/dispatch

MS Teams/Outlook

Tools

Housecall Pro (HCP)

Microsoft Teams

Outlook

Office Suite

Job description

Howard Building Maintenance in Caldwell, ID seeks a Customer Service Associate to be the first contact for clients, handling calls, emails, and messages, scheduling jobs, dispatching technicians, and supporting billing and administrative tasks. This is an in-office role with a fast-paced environment emphasizing communication and multitasking.

Fluent Spanish-speaking candidates are highly preferred and will be eligible for increased pay.