Bilingual Customer Service Associate - English/Spanish | On-site

Uline; Gurnee (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance Program

Job summary

Uline, a family-owned distributor of shipping and packaging materials, is hiring a Bilingual Customer Service Representative in the Kenosha area. You will process orders, answer questions, and provide legendary service over phone, email, and chat.

This on-site, full-time role offers flexible shifts and growth potential in a stable company. Ideal candidates are fluent in English and Spanish, have strong problem-solving and communication skills, and are eager to learn.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Problem solving

Listening

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned distributor of shipping and packaging materials, is hiring a Bilingual Customer Service Representative in the Kenosha area. You will process orders, answer questions, and provide legendary service over phone, email, and chat.

This on-site, full-time role offers flexible shifts and growth potential in a stable company. Ideal candidates are fluent in English and Spanish, have strong problem-solving and communication skills, and are eager to learn.