Bilingual Customer Service Team Lead - Growth & Coaching

Uline; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays

Tuition assistance

On-site fitness center

Job summary

Uline in Kenosha, WI is seeking a Bilingual Customer Service Team Lead to train and empower representatives, delivering fast, friendly, and customer-focused support. The role focuses on coaching, quality review, and process improvements to raise satisfaction.

With 3+ years in customer service and 2+ years in leadership, you will manage daily team activities and escalate issues as needed. On-site position with competitive hourly pay and strong growth opportunities.

Qualifications

• High School diploma or equivalent required; bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• Bilingual in English and Spanish, with fluent written and spoken skills.

Responsibilities

• Coach and develop bilingual customer service representatives in product knowledge and performance metrics.
• Review phone, email, and other interactions to evaluate quality and provide coaching.
• Provide feedback to management on processes to improve efficiency and satisfaction.
• Facilitate team meetings and one-on-one sessions to share policy updates and training.
• Handle escalated issues and provide weekly support for customer interactions.

Skills

Leadership

Customer service

Coaching

Bilingual English/Spanish

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Uline in Kenosha, WI is seeking a Bilingual Customer Service Team Lead to train and empower representatives, delivering fast, friendly, and customer-focused support. The role focuses on coaching, quality review, and process improvements to raise satisfaction.

With 3+ years in customer service and 2+ years in leadership, you will manage daily team activities and escalate issues as needed. On-site position with competitive hourly pay and strong growth opportunities.