Customer Service Representative - Bilingual

Uline; Waukegan (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition assistance

Job summary

Uline is seeking a bilingual Customer Service Representative to handle orders and inquiries with a focus on legendary service. Expect fast-paced, on-site shifts with comprehensive training and opportunities for growth.

Responsibilities include answering product questions, guiding customers through ordering, and building relationships via phone, email and chat. Benefits include health insurance and retirement plans.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Bilingual in English and Spanish, fluent in spoken and written form.
• Excellent problem-solving and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, answer product, pricing and shipping questions, and handle account inquiries.
• Serve as product and solutions expert and use company tools to assist customers quickly.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Job description

Pay from $26 to $30 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.
24/7 operation - Various on-site full-time shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

(#IN-KNCS)

#ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!