Bilingual Customer Service Team Lead — Coach & Elevate

Uline; Pleasant Prairie (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match starts -

Job summary

Uline, located in Kenosha, WI, is seeking a Bilingual Customer Service Team Lead to coach and empower representatives to deliver fast, friendly, customer-focused service. The role emphasizes product knowledge, policy training, and strong coaching for performance improvements.

The position requires a high school diploma, 3+ years in customer service, and 2+ years in a supervisory role, with English/Spanish fluency and excellent communication.

Qualifications

• Bilingual (English/Spanish) required.
• 3+ years customer service experience.
• 2+ years of leadership/supervisory experience preferred.
• Effective communication skills.

Responsibilities

• Coach and develop bilingual customer service representatives on product knowledge, policies and procedures, and performance metrics.
• Review phone, email, and other interactions to evaluate quality and provide coaching.
• Provide management with feedback to improve processes and customer satisfaction.
• Lead team meetings and one-on-one sessions to communicate updates and training.
• Handle escalated customer issues and provide weekly support.

Skills

Bilingual

Leadership

Customer service

Education

High School Diploma

Job description

Uline, located in Kenosha, WI, is seeking a Bilingual Customer Service Team Lead to coach and empower representatives to deliver fast, friendly, customer-focused service. The role emphasizes product knowledge, policy training, and strong coaching for performance improvements.

The position requires a high school diploma, 3+ years in customer service, and 2+ years in a supervisory role, with English/Spanish fluency and excellent communication.