Bilingual Customer Service Administrator

Silver Eagle Distributors Houston, LLC; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Silver Eagle Distributors Houston, LLC in Houston, TX is seeking an administrative support specialist to maintain customer accounts and assist sales teams with order entry and delivery information. The role emphasizes accurate data maintenance, strong communication with internal and external customers, and general executive support.

The position requires good clerical skills, proficiency in MS Office, and the ability to multi-task in a fast-paced office.

Qualifications

• High School graduate or GED required.
• Associates degree preferred or 1–2 years clerical experience.
• Military experience equivalency may substitute for some requirements.
• Bilingual in English/Spanish preferred.
• Strong clerical skills and file maintenance knowledge.
• Proficient in Outlook, Word, Excel & PowerPoint.

Responsibilities

• Answer service inquiries via telephone and internet in a patient, knowledgeable and professional manner; transfer calls to appropriate departments.
• Perform outbound telephone calls to existing customers to assist with order entry.
• Maintain current customer accounts for accuracy, including licensing and location updates; open new accounts with Sales coordination.
• Provide administrative support for customers such as order entry, sales history, delivery information and general inquiries.
• Resolve product or service issues by researching and providing resolutions; escalate when needed.
• Assist with postage, mail distribution, and office supplies; arrange meeting rooms and events.

Skills

Clerical skills

Bilingual English/Spanish

Interpersonal communication

Education

High School Diploma or GED

Associates degree preferred

Military experience equivalency may substitute

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Silver Eagle Distributors Houston, LLC in Houston, TX is seeking an administrative support specialist to maintain customer accounts and assist sales teams with order entry and delivery information. The role emphasizes accurate data maintenance, strong communication with internal and external customers, and general executive support.

The position requires good clerical skills, proficiency in MS Office, and the ability to multi-task in a fast-paced office.