Customer Service Administrative Support Coordinator

Professional Alternatives; Houston (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

Professional Alternatives in Houston 77029 is seeking a Customer Service Administrative Support specialist for a contract-to-hire role. You will be trained as Customer Service Representative, while primarily providing admin support to our busy service team.

Pay is $24 hourly. Responsibilities include handling inbound calls, processing orders, preparing quotes in Excel, sending documents via DocuSign, and coordinating with Sales, Dispatch and Billing.

Qualifications

• 2+ years of similar experience including admin support to a busy group.
• Minimum High School diploma; some college preferred.
• Proficient with Word, Excel, Outlook and DocuSign.
• Able to multi-task across multiple screens.
• Bilingual Spanish/English preferred but not required.
• Clear background and drug screen.

Responsibilities

• Answer inbound customer calls and assist with service requests, scheduling, account questions and general customer needs.
• Enter and update customer orders accurately within the company’s operating system.
• Assist Sales Representatives with customer and order related questions.
• Prepare customer quote sheets using Microsoft Excel.
• Prepare and send documents through DocuSign when needed.
• Perform order entry audits to ensure orders are entered accurately and all required information is included.
• Make courtesy calls to customers regarding deliveries, service, account information, or other follow up needs.
• Assist with reviewing Customer Service phone calls and other quality assurance tasks.
• Communicate with Customer Service, Sales, Dispatch, Operations, Billing, and other departments as needed.
• Maintain accurate notes and documentation on customer accounts and orders.
• Assist with additional administrative projects and Customer Service duties as assigned.

Skills

Multitasking

Bilingual

Customer service

Education

High School Diploma

Some college

Tools

Word

Excel

Outlook

DocuSign

Job description

Customer Service Administrative Support

Job ID#: 42416

Immediate Opportunity! Needed ASAP

Great East Houston location - 77029

Contract to Hire

Pay to $24 hourly

In this role you will become fully trained as Customer Service Representative, but the primary role will be administrative support to our busy customer service group!

Primary Responsibilities

• Answer inbound customer calls and assist with service requests, scheduling, account questions, and general customer needs when needed.
• Enter and update customer orders accurately within the company’s operating system.
• Assist Sales Representatives with customer and order related questions.
• Prepare customer quote sheets using Microsoft Excel.
• Prepare and send documents through DocuSign when needed.
• Perform order entry audits to ensure orders are entered accurately and all required information is included.
• Make courtesy calls to customers regarding deliveries, service, account information, or other follow up needs.
• Assist with reviewing Customer Service phone calls and other quality assurance tasks.
• Communicate with Customer Service, Sales, Dispatch, Operations, Billing, and other departments as needed.
• Maintain accurate notes and documentation on customer accounts and orders.
• Assist with additional administrative projects and Customer Service duties as assigned.

Experience Needed for Success

• 2+ years of similiar experience including admin support to busy group
• Min HS diploma, prefer some college
• Great grasp of technology including Word, Excel, Outlook, DocuSign
• Ability to multi task - you will have multiple screens working at one time
• Bilingual preferred (Spanish/English) but not required
• Clear background and drug screen

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent.