Customer Service Administrator

Silver Eagle Houston; Cypress (CA); On-site; USD 17,000 - 24,000; Full time

Job summary

Silver Eagle Houston is seeking an administrative support specialist to assist teams, manage customer accounts, and coordinate order entry and communications. The role involves handling inquiries, updating licenses, and supporting the sales team with information on deliveries and history.

The position requires at least a high school diploma or GED, with 1–2 years clerical experience preferred, and bilingual English/Spanish is a plus. The starting wage is $15 per hour for this on-site role.

Qualifications

• High School diploma or GED required.
• Associates degree preferred or 1-2 years clerical experience.
• Military experience equivalency may substitute for some requirements.
• Bilingual in English/Spanish preferred.
• Strong clerical skills and computer navigation ability.
• Proficient with Microsoft Outlook, Word, Excel & PowerPoint.

Responsibilities

• Answer service inquiries by phone and internet, transfer calls to the right departments.
• Make outbound calls to existing customers to assist with orders.
• Maintain current customer accounts including licensing and location updates.
• Provide administrative support for orders, sales history, and delivery information.
• Resolve product or service issues and escalate when needed.
• Process postage and distribute mail and packages.
• Arrange and secure rooms for meetings or events.
• Monitor office supplies and perform other duties as assigned.

Skills

Clerical skills

Bilingual English/Spanish

Customer service

Multi-tasking

Interpersonal communication

Education

High School or GED

Associates degree preferred

1–2 years clerical experience

Tools

Outlook

Word

Excel

PowerPoint

Job description

Description

Position Summary:

Provides administrative support for Silver Eagle teams; maintains customer accounts; performs related duties as assigned.

Silver Eagle Houston distributes a broad selection of domestic and import brands, as well as craft beers, spirits and several non-alcoholic beverages, including water.

Job Duties and Responsibilities:

• Responsible for answering service inquiries via telephone and internet in a patient, knowledgeable and professional manner. Transfers calls to appropriate internal departments.
• Performs outbound telephone calls to existing customers to assist with their order entry.
• Maintains current customer accounts for accuracy, including TABC licensing and location updates. Opens new accounts in coordination with the Sales teams.
• Provides administrative support for external and internal customers such as order entry, sales history, delivery information and other general account inquiries.
• Resolves product or service issues by researching the issue and providing a resolution. Forwards escalated issues to the appropriate manager and assists with resolution.
• Applies postage to outgoing mail and distributes incoming mail and packages to branch employees.
• Arranges and secures rooms for meetings or events.
• Monitors supplies as needed.
• Other duties as assigned.
• The starting wage is $15 / hour

Minimum Qualifications:

• High School graduate or GED.
• Associates preferred or 1-2 years clerical experience.
• Military experience equivalency may substitute for some requirements.
• Bilingual in English / Spanish, preferred.
• Strong clerical skills, knowledge of file maintenance and computer navigation skills.
• Intermediate computer knowledge in Microsoft Outlook, Word, Excel & PowerPoint.
• Good interpersonal and communication skills with the ability to communicate with internal and external customers and fellow employees.
• Must be able to multi-task; strong attention to detail with ability to change priorities.

Physical Requirement:

• Talk, hear, and see (including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus)
• Performs light to medium work exerting up to 25 pounds of force occasionally or a negligible amount of force constantly to move objects
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary

Working Conditions:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Work hours will vary daily due to business needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.