Bilingual Customer Service

Cala Sourcing Solutions LLC; Phoenix (AZ); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Restaurant n/a

Job summary

Cala Sourcing Solutions LLC is seeking a Customer Support Specialist to handle high-volume inbound tax inquiries from individuals and businesses. This remote role requires working within the greater Phoenix area, with a standard schedule Monday–Friday and training during early hours.

You will verify and update customer information across multiple systems, educate customers on online tools and tax policies, and meet performance metrics while maintaining accuracy and confidentiality.

Qualifications

• 1+ year in each of the last two roles within a fast-paced call center.
• Experience in finance, banking, insurance, or telecommunications (non-technical support).
• Strong multitasking, communication, and problem-solving skills.
• Basic math proficiency and working knowledge of MS Word, Excel, and Google Workspace.
• Organized, goal-oriented, and customer-focused.

Responsibilities

• Handle high-volume inbound calls related to individual and business tax inquiries
• Resolve Tier 1 issues and review taxpayer accounts
• Verify, gather, and update customer information across multiple systems
• Educate customers on online tools and current tax policies
• Submit payment arrangement requests and document all actions
• Meet performance metrics and participate in team activities

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Basic math

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

MS Word

Excel

Google Workspace

Job description

Location: Phoenix, AZ

REMOTE ROLE (must live in the greater Phoenix area- 1 hour from Phoenix)
Pay: $20/hour
Schedule: Monday–Friday, flexible between 7:45 AM–5:15 PM
Training: 3 weeks, 8:30 AM–5:00 PM
Requirement: Background check

Responsibilities

Handle high-volume inbound calls related to individual and business tax inquiries

Resolve Tier 1 issues and review taxpayer accounts

Verify, gather, and update customer information across multiple systems

Educate customers on online tools and current tax policies

Submit payment arrangement requests and document all actions

Meet performance metrics and participate in team activities

Required Skills & Experience

1+ year in each of the last two roles within a fast-paced call center

Experience in finance, banking, insurance, or telecommunications (non-technical support)

Strong multitasking, communication, and problem-solving skills

Basic math proficiency and working knowledge of MS Word, Excel, and Google Workspace

Organized, goal-oriented, and customer-focused

Education

High school diploma or equivalent (Associate’s degree preferred)