Remote Call Center Agent- State of Arizona

TEEMA; Phoenix (AZ); Remote; USD 35,000 - 52,000; Full time

Job summary

The State of Arizona is seeking a customer-focused representative to handle inbound phone inquiries related to individual and business tax compliance, delinquency, and general information requests.

Ideal candidates will have call center experience, strong communication skills, and the ability to multitask while maintaining accuracy and courtesy. Veterans of fast-paced environments and those bilingual in Spanish are encouraged to apply.

Qualifications

• Two consecutive years in fast-paced call center roles.
• Experience in national call centers in finance/banking, insurance, or telecommunications (not technical support).
• Strong multitasking and problem-solving abilities.

Responsibilities

• Respond to inbound calls in a fast-paced environment.
• Resolve Tier 1 level issues.
• Review taxpayer accounts and verify key information.
• Educate taxpayers on online resources and tax policies.
• Submit requests for payment arrangements.
• Document actions in multiple systems.
• Participate in team engagement activities.
• Meet performance expectations.

Skills

Multitasking

Written and verbal communication

Interpersonal skills

Memory retention

Creative problem solving

Organized

Goal oriented

Spanish-speaking (preferred)

Basic math

Microsoft Word

Microsoft Excel

Google Workspace

Tools

Microsoft Word

Microsoft Excel

Google Workspace

Job description

This job is for the State of Arizona.

Position Description

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred

• Spanish-speaking

Experience Required

• Previous two positions should each be at least one consecutive year in a fast-paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred

• Experience with participating in process improvement activities, basic math skills, history of working in banking.