Bilingual Customer Service

CFS; Elkhart (IN); On-site; USD 37,000 - 40,000; Full time

Job summary

CFS in Elkhart, IN is seeking a Bilingual Customer Service Representative (English/Spanish) to assist customers with account questions, process payments, and update information. You will communicate over the phone and through other channels.

The role offers a Monday–Friday schedule with a salary range of $36,550 to $39,500 and opportunities for growth.

Qualifications

• Fluent in both Spanish and English.
• Previous customer service, call center, or office experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Assist English and Spanish-speaking customers with account inquiries
• Update and maintain customer account information
• Accept and process customer payments
• Answer questions regarding services, billing, and account status
• Document customer interactions and maintain accurate records
• Resolve customer concerns and engage escalated issues when necessary
• Provide professional, friendly, and timely customer service
• Perform general administrative and data entry tasks as needed

Skills

Bilingual English/Spanish

Customer service experience

Job description

Bilingual Customer Service Representative (Spanish)

Location: Elkhart, IN

Salary: $36,550 - $39,500

About The Opportunity

Our client is seeking a Bilingual Customer Service Representative (English/Spanish) to join their team. This role will assist customers with account questions, process payments, update customer information, and provide exceptional service over the phone and through other communication channels.

Key Responsibilities

• Assist English and Spanish-speaking customers with account inquiries


• Update and maintain customer account information


• Accept and process customer payments


• Answer questions regarding services, billing, and account status


• Document customer interactions and maintain accurate records


• Resolve customer concerns and engage escalated issues when necessary


• Provide professional, friendly, and timely customer service


• Perform general administrative and data entry tasks as needed

Qualifications

• Fluent in both Spanish and English


• Previous customer service, call center, or office experience preferred


• Strong communication and problem-solving skills


• Comfortable working with computer systems and data entry


• Ability to multitask and manage a high-volume workload


• Professional, dependable, and customer-focused

Why Apply?

• Stable Monday-Friday schedule


• Opportunity to use bilingual skills in a customer-focused role


• Friendly and supportive team environment


• Competitive salary and growth potential