Bilingual Customer Sales & Service Associate

SiteOne Landscape Supply; Hudson (MA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Paid Time Off

401k with company match

Tuition Reimbursement

Life Insurance

Job summary

SiteOne Landscape Supply is seeking a Customer Sales & Service Representative to deliver exceptional service to commercial and residential customers in the green industry. You will handle in-person, phone, and online orders and build strong relationships while contributing to a positive store environment.

Passion for customer service, ability to learn new technologies, and a willingness to work with English/Spanish-speaking customers are valued.

Qualifications

• Minimum 1 year in retail/wholesale setting preferred.
• Nursery/plant knowledge preferred.
• Excellent customer service skills required.
• Green industry knowledge a plus.
• Bilingual in English/Spanish preferred.
• Must learn and adopt new technologies and ways of working.
• Ability to think quickly and make sound decisions.
• Inventory management experience helpful.

Responsibilities

• Provide exceptional customer service to all SiteOne customers.
• Cultivate and manage strong customer relationships.
• Assist customers in person, by phone, or online ordering.
• Pull and prepare inventory orders for pickup or delivery.
• Identify and capitalize on sales opportunities with current and potential customers.
• Collaborate with branch leadership on new technologies and processes.
• Support merchandising, inventory, and store tasks while maintaining safety.

Skills

Customer service

Relationship building

Technology adoption

Bilingual English/Spanish (preferred)

Retail/wholesale experience

Decision making

Inventory management

able to lift 50 pounds

Education

High school diploma or equivalent

Job description

SiteOne Landscape Supply is seeking a Customer Sales & Service Representative to deliver exceptional service to commercial and residential customers in the green industry. You will handle in-person, phone, and online orders and build strong relationships while contributing to a positive store environment.

Passion for customer service, ability to learn new technologies, and a willingness to work with English/Spanish-speaking customers are valued.