Bilingual Customer Operations (Over the phone order processing)

EFP Staffing; California; On-site; USD 25,000 - 29,000; Full time

Job summary

EFP Staffing in Pomona, CA is seeking a fast-paced, customer‑focused associate to handle constant activity, manage phone calls, and keep customers moving efficiently.

The role requires fluency in English and Spanish, experience in high-call-volume environments, and the ability to multitask across phones and in-person interactions. Overtime and some Saturdays are required; the position offers full-time hours with weekly pay.

Qualifications

• Bilingual English/Spanish required.
• Experience in call center, front desk, dispatch, or retail is preferred.
• Strong multitasking and organizational skills.

Responsibilities

• Handle incoming calls and assist walk-in customers.
• Process will call orders and coordinate with warehouse staff for timely pickup.
• Maintain accurate records and documentation; keep processes moving during peak times.

Skills

Bilingual English/Spanish

High-call-volume experience

Multitasking

Fast-paced environment

Lift up to 50 lbs

Job description

Job Description

Location: Pomona, CA
Schedule: Monday – Friday | 9:30 AM – 6:00 PM
Overtime + Some Saturdays Required
Pay: $18.00/hour (Weekly Pay)

About the Role
We’re looking for someone who can handle constant activity, manage phone calls, and keep customers moving efficiently. If you’re used to balancing phones, in-person interactions, and multiple tasks at once—this is a strong fit.

This is not a slow desk job. It’s a fast-paced, high-interaction role where you’ll support will call operations, assist customers, and keep orders accurate and moving.

What You’ll Be Doing

Customer & Phone Support:

• Handle incoming calls while assisting walk-in customers
• Answer questions, provide product information, and resolve issues quickly
• Deliver a professional, efficient customer experience at all times

Will Call & Order Coordination:

• Process will call orders and verify order accuracy
• Coordinate with warehouse staff to ensure timely product pickup
• Maintain organized documentation and records

Multitasking in a Fast-Paced Environment:

• Manage multiple priorities without slowing down operations
• Keep workflow moving during busy periods
• Adapt quickly to changing demands throughout the day

What We’re Looking For

• Fluent in English and Spanish ( required) 
• Experience in high-call-volume roles (call center, front desk, dispatch, retail, etc.)
• Strong multitasking skills—you can handle phones and in‑person customers at the same time
• Comfortable working in a fast‑paced, physically active environment 
• Able to lift up to 50 lbs and stay on your feet throughout shift  
• Reliable, quick-thinking, and solution-oriented

Preferred Experience

• Customer service, retail, warehouse, or distribution background
• Cash handling / cashier experience
• Basic computer and phone system skills

Why This Role Works for the Right Person

• Constant activity—your day goes by fast
• Stable full-time hours + overtime opportunities
• Hands‑on role with both customer service and operations
• Great fit for someone who performs well under pressure

If you’re someone who can stay organized, handle phones, and keep up when things get busy, apply today.