Bilingual Customer Ops Specialist | Fast-Paced, Overtime

EFP Staffing; California; On-site; USD 25,000 - 29,000; Full time

Job summary

EFP Staffing in Pomona, CA is seeking a fast-paced, customer‑focused associate to handle constant activity, manage phone calls, and keep customers moving efficiently.

The role requires fluency in English and Spanish, experience in high-call-volume environments, and the ability to multitask across phones and in-person interactions. Overtime and some Saturdays are required; the position offers full-time hours with weekly pay.

Qualifications

• Bilingual English/Spanish required.
• Experience in call center, front desk, dispatch, or retail is preferred.
• Strong multitasking and organizational skills.

Responsibilities

• Handle incoming calls and assist walk-in customers.
• Process will call orders and coordinate with warehouse staff for timely pickup.
• Maintain accurate records and documentation; keep processes moving during peak times.

Skills

Bilingual English/Spanish

High-call-volume experience

Multitasking

Fast-paced environment

Lift up to 50 lbs

Job description

EFP Staffing in Pomona, CA is seeking a fast-paced, customer‑focused associate to handle constant activity, manage phone calls, and keep customers moving efficiently.

The role requires fluency in English and Spanish, experience in high-call-volume environments, and the ability to multitask across phones and in-person interactions. Overtime and some Saturdays are required; the position offers full-time hours with weekly pay.