Bilingual Customer Experience Specialist (Spanish)

Sherwin-Williams; New Philadelphia (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in New Philadelphia, OH is seeking a Customer Service Specialist to help wholesale and retail customers find the right products and resolve questions. You will support sales goals and ensure high service standards at Store #1155.

You must communicate in English and Spanish, have a valid driver’s license, and be able to lift up to 70 lbs. The role involves cash handling, deliveries, and maintaining accurate displays and inventory.

Qualifications

• Must be at least 18 years old.
• Legal authorization to work without sponsorship.
• Ability to read, write, comprehend, and communicate in English.
• Ability to read, write, comprehend, and communicate in Spanish.
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employees: meet expectations rating and HR Cloud courses completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales skills

English language proficiency

Spanish language proficiency

Communication skills

Education

High School diploma or GED

Tools

Tinting equipment

Delivery trucks

Job description

Sherwin-Williams in New Philadelphia, OH is seeking a Customer Service Specialist to help wholesale and retail customers find the right products and resolve questions. You will support sales goals and ensure high service standards at Store #1155.

You must communicate in English and Spanish, have a valid driver’s license, and be able to lift up to 70 lbs. The role involves cash handling, deliveries, and maintaining accurate displays and inventory.