Bilingual Customer Experience Specialist (Remote)

SmartStop 3PM; Florida; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance including medical, d 

Life and Disability Insurances

Ample paid time off

401(k) + matching with no waiting term

Employee assistance program

Paid employee referral program

Job summary

SmartStop Self Storage is seeking a Customer Experience Agent for English/Spanish bilingual support. The role handles inquiries across phone, email, chat, and SMS to resolve issues and boost customer satisfaction.

This is a full-time (40 hours/week) position with some weekends, and the option to work 100% remote after training. Reporting to the Call Center Director, you will maintain customer records, leverage product knowledge, and support retention efforts while delivering excellent service.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Minimum 3+ years of self-storage management experience.
• Excellent written and verbal communication skills including active listening.
• Service-oriented and able to resolve customer grievances.

Responsibilities

• Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses extensive company and company product knowledge to answer and appropriately address inquiries.
• Performs other related duties as necessary or assigned.

Skills

Active listening

Communication skills

Problem solving

Computer skills

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

SmartStop Self Storage is seeking a Customer Experience Agent for English/Spanish bilingual support. The role handles inquiries across phone, email, chat, and SMS to resolve issues and boost customer satisfaction.

This is a full-time (40 hours/week) position with some weekends, and the option to work 100% remote after training. Reporting to the Call Center Director, you will maintain customer records, leverage product knowledge, and support retention efforts while delivering excellent service.