Remote Customer Experience Agent | Bilingual (English/Spanish)

SmartStop Self Storage, Inc.; California; À distance; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health insurance

Life and Disability Insurances

Ample paid time off

Generous holiday schedule

401(k) + matching

Employee assistance program

Paid employee referral program

Résumé du poste

SmartStop Self Storage, Inc. is seeking a Customer Experience Agent (English/Spanish bilingual preferred). This full-time role can be 100% remote after training, with reporting to the Call Center Director.

You will handle customer inquiries across telephone, email, online chat, or SMS; resolve problems; maintain account records; and use product knowledge to ensure customer satisfaction and retention. The position requires bilingual skills, a high school diploma, and 3+ years of self-storage

Qualifications

• English/Spanish bilingual preferred.
• High school diploma or equivalent.
• Customer service experience required.
• Minimum 3+ years of self-storage management experience.
• Excellent written and verbal communication skills.
• Service-oriented and able to resolve customer grievances.
• Excellent decision-making ability.
• Strong problem-solving skills.
• Proficient in computer skills with the ability to learn new software.
• Ability to function well in an often-stressful environment.

Responsabilités

• Addresses customer inquiries across telephone, email, online chat, or SMS.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses extensive company and company product knowledge to answer and appropriately address inquiries.
• Performs other related duties as necessary or assigned.

Connaissances

Bilingual EN/ES

Self-storage management

Customer service experience

Communication skills

Problem-solving

Decision-making

Computer skills

Learning new software

Stress tolerance

Formation

High school diploma or equivalent

Description du poste

SmartStop Self Storage, Inc. is seeking a Customer Experience Agent (English/Spanish bilingual preferred). This full-time role can be 100% remote after training, with reporting to the Call Center Director.

You will handle customer inquiries across telephone, email, online chat, or SMS; resolve problems; maintain account records; and use product knowledge to ensure customer satisfaction and retention. The position requires bilingual skills, a high school diploma, and 3+ years of self-storage