Bilingual Customer Experience Specialist (French/English)

Amynta Group; United States; À distance; CAD 52 000 - 65 000; Plein temps

Résumé du poste

Amynta Group is hiring for a Customer Experience role in Canada. The successful candidate will support Dealer clients and the National Sales Team, handling inquiries by phone and email, coordinating with internal teams, and maintaining CRM records.

Responsibilities include coordinating with Marketing and Distribution Center for sales orders, assembling collateral, and maintaining product knowledge. Strong communication and problem-solving skills are essential.

Qualifications

• 3+ years of customer service experience or relevant industry experience.
• Fluently bilingual in French and English (written and spoken).
• Excellent written and oral communication skills.
• Ability to learn new processes quickly and work well under pressure.
• Energetic, proactive and customer-focused.
• Experience with customer escalation and negotiation.
• Strong team building and collaboration in a close team environment.

Responsabilités

• Provide best in class customer service to external clients/support and assistance to internal departments.
• Assist in corresponding with members of the sales team via phone or email.
• Daily administration and coordination of customer service activities.
• Liaise with the sales team to coordinate in-field support.
• Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders.
• Assemble marketing/sales collateral and POS materials.
• Maintain a strong knowledge of Sym-Tech products.
• Meet or exceed monthly call center performance objectives including call quality and performance objectives.
• Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date).
• Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments.
• Additional duties, tasks and/or projects as required by Management.

Connaissances

Customer service

Bilingual (French & English)

Communication skills

Team collaboration

Problem solving

Outils

CRM experience

MS Office

Description du poste

Amynta Group is hiring for a Customer Experience role in Canada. The successful candidate will support Dealer clients and the National Sales Team, handling inquiries by phone and email, coordinating with internal teams, and maintaining CRM records.

Responsibilities include coordinating with Marketing and Distribution Center for sales orders, assembling collateral, and maintaining product knowledge. Strong communication and problem-solving skills are essential.