Bilingual Customer Experience Specialist

Charter Communications, Inc.; San Antonio (TX); On-site; USD 26,000 - 28,000; Full time

Job summary

Charter Communications, Inc. is seeking a Customer Service Representative to deliver knowledgeable, empathetic, and professional service.

The role emphasizes being the primary contact for customers and transforming their experience with our company. The ideal candidate will have strong communication skills, the ability to handle high call volumes, and the capacity to work independently while following established procedures and policies.

Qualifications

• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Capacity to work independently and proactively.
• High aptitude for following communication guidelines, procedures, and policies.

Responsibilities

• Managing large amounts of incoming calls and email inquiries
• Answering detailed product and service questions
• Keeping records of customer interactions, processing customer accounts, and filing documents
• Reading and learning scripts
• Compiling reports on overall customer satisfaction

Skills

Communication skills

Phone confidence

Data entry

Multitasking

Memory recall

Independent work

Policy adherence

Job description

Charter Communications, Inc. is seeking a Customer Service Representative to deliver knowledgeable, empathetic, and professional service.

The role emphasizes being the primary contact for customers and transforming their experience with our company. The ideal candidate will have strong communication skills, the ability to handle high call volumes, and the capacity to work independently while following established procedures and policies.