Bilingual Customer Experience Specialist

American Public Life Insurance Company; Oklahoma City (OK); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Clinic available onsite and virtually

Fitness Center with state of the art equipment

Free Parking Garages

Walking Trails

Basketball and Pickleball Courts

Job summary

A leading insurance firm is seeking a Customer Service Representative to provide exceptional service to both internal and external customers in Oklahoma City. The role involves handling complex inquiries, documenting interactions accurately, and providing support to team members. Bilingual skills are desirable. The office features amenities such as a fitness center and walking trails, and offers flexible working arrangements between home and office.

Qualifications

• Demonstrated ability to resolve complex customer inquiries.
• Proficiency in accurate documentation of customer interactions.
• Experience in a customer service role handling diverse inquiries.

Responsibilities

• Provide moderate to complex service to customers.
• Handle inquiries and service requests accurately and timely.
• Act as a resource for less experienced colleagues.

Skills

Verbal communication

Written communication

Customer service

Bilingual skills

Job description

A leading insurance firm is seeking a Customer Service Representative to provide exceptional service to both internal and external customers in Oklahoma City. The role involves handling complex inquiries, documenting interactions accurately, and providing support to team members. Bilingual skills are desirable. The office features amenities such as a fitness center and walking trails, and offers flexible working arrangements between home and office.