Spanish-Speaking On-site Customer Care Specialist

Coast to Coast Auto Group; Oklahoma City (OK); On-site; USD 13,069 - 18,614; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A prominent automotive service provider in Oklahoma City seeks a full-time Customer Service Representative. The role involves managing incoming calls, resolving customer issues, and building relationships effectively. The ideal candidate is bilingual in Spanish, has strong communication skills, and experience in customer service. Benefits include health, dental, and life insurance, along with paid time off and potential bonuses.

Qualifications

• Previous experience in billing, customer service, or another related field preferred.
• Track record of over-achieving quota.

Responsibilities

• Manage a large amount of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions.
• Follow communication procedures, guidelines, and policies.

Skills

Bilingual (Spanish)

Strong phone contact handling skills

Active listening

Familiarity with CRM systems

Basic computer skills

Customer orientation

Ability to multi-task

Prioritization skills

Time management

Knowledge in Excel

Education

High School Diploma or GED

Job description

A prominent automotive service provider in Oklahoma City seeks a full-time Customer Service Representative. The role involves managing incoming calls, resolving customer issues, and building relationships effectively. The ideal candidate is bilingual in Spanish, has strong communication skills, and experience in customer service. Benefits include health, dental, and life insurance, along with paid time off and potential bonuses.