Automotive Sales Call Center Representative

VanDevere Automotive Family; Akron (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

The VanDevere Automotive Family in Akron, OH, seeks an Automotive Sales Call Center Representative to be the first point of contact with prospective customers via phone, promoting inventory and services.

You will qualify leads, upsell extended warranties and financing options, and collaborate with the sales team to close deals while maintaining accuracy in the CRM.

This role offers ongoing training, growth opportunities, and a supportive team environment.

Qualifications

• Experience in automotive or retail sales, including outbound calling.
• Strong negotiation and closing skills.
• Excellent communication and multilingual capabilities.
• Proficient with CRM and lead tracking.
• Ability to manage sales pipeline and multi-task.

Responsibilities

• Make outbound calls to prospective clients to introduce vehicle options and services.
• Qualify leads by assessing needs and matching with vehicles or offers.
• Upsell extended warranties, service packages, or financing options.
• Maintain an organized CRM with interactions and follow-ups.
• Collaborate with sales team to support inventory and closing processes.
• Follow up on inquiries to achieve sales targets consistently.

Skills

Automotive sales

Outbound calling

Negotiation

CRM proficiency

Multilingual

Relationship building

Retail math

Closing deals

Tools

CRM software

Job description

Automotive Sales Call Center Representative

Company Overview

The VanDevere Automotive Family is Akron's largest auto dealer group, proudly serving the community with five locations representing four major vehicle brands and a dedicated team of over 400 employees. Family owned since 1946, we prioritize creating a welcoming environment where both customers and team members feel like part of the family, emphasizing honesty, professionalism, and exceeding expectations.

Job Overview

We are seeking an energetic and motivated Automotive Sales Call Center Representative to join our dynamic sales team. In this role, you will be the first point of contact for prospective customers, engaging with them via phone to promote our automotive inventory and services. Your enthusiasm and communication skills will drive customer interest, build relationships, and support our dealership’s sales objectives through outbound calls and customer engagement.

Duties

• Make outbound calls to prospective clients to introduce vehicle options, financing solutions, and dealership services
• Qualify leads by assessing customer needs and matching them with suitable vehicles or offers
• Build strong relationships with potential customers through effective communication and personalized service
• Upsell additional products such as extended warranties, service packages, or financing options to maximize sales opportunities
• Maintain an organized sales pipeline within Customer Relationship Management (CRM) systems to track interactions and follow-ups
• Collaborate with the sales team to support inventory management and ensure seamless deal closing processes
• Follow up with previous inquiries to nurture leads and achieve sales targets consistently

Skills

• Proven experience in automotive industry sales or retail sales environments, including outbound calling and B2B sales
• Strong negotiation skills with a focus on closing deals effectively while maintaining customer satisfaction
• Excellent communication skills in multiple languages (bilingual/multilingual capabilities are a plus)
• Demonstrated ability to build lasting customer relationships and manage a robust sales pipeline
• Knowledge of automotive financing options, inventory control, and dealership operations is preferred
• Skilled in using CRM software for customer management, lead tracking, and sales support
• Exceptional phone etiquette, active listening skills, and professional demeanor during client interactions
• Ability to meet or exceed sales targets through strategic upselling and deal closing techniques
• Organizational skills to manage multiple leads efficiently while maintaining attention to detail in retail math calculations

Expected Total Compensation $40,000-$55,000, with Top Performer earning $60,000

Join us at The VanDevere Automotive Family where your enthusiasm fuels our success! We’re committed to empowering our team members with ongoing training, growth opportunities, and a supportive environment that values your contributions. If you’re passionate about automotive sales and thrive in a fast-paced call center setting, we want to hear from you!