Bilingual Customer Experience Associate (English/German) - Remote

kozmetickesluzby.vecnakraska.sk - Jobboard; Oxford (OH); Hybrid; USD 27,000 - 31,000; Full time

Benefits offered by this job

Competitive pay of £13-15/hr

Annual bonus and equity

Remote-friendly options

Comprehensive health coverage

Annual travel discounts

Job summary

Kozmetickesluzby.vecnakraska.sk - Jobboard is looking for a Bilingual Customer Service Associate in Oxford, OH. You will address customer inquiries via phone, chat, and email, ensuring a positive experience.

The ideal candidate is fluent in English and German, with at least 6 months of customer service experience. The position offers flexible scheduling, competitive pay, comprehensive health coverage, and annual bonuses.

Qualifications

• Fluent in English and German (speaking, reading, writing).
• Minimum 6 months of customer service experience.
• Flexibility to work varying shifts, including weekends.

Responsibilities

• Address customer inquiries through phone, chat, and email.
• Use software tools to review customer accounts and provide resolutions.
• Manage escalated issues with professionalism and patience.
• Collaborate with colleagues to maintain service quality.

Skills

Fluent in both English and German

Excellent communication skills

Proficiency with typing and computer navigation

Job description

Kozmetickesluzby.vecnakraska.sk - Jobboard is looking for a Bilingual Customer Service Associate in Oxford, OH. You will address customer inquiries via phone, chat, and email, ensuring a positive experience.

The ideal candidate is fluent in English and German, with at least 6 months of customer service experience. The position offers flexible scheduling, competitive pay, comprehensive health coverage, and annual bonuses.