Bilingual Customer Care Specialist (Temporary)

Exelon; Villa Park (IL); On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

Medical Insurance

Retirement benefits

Floating holidays and sick time

Employee Assistance Program

Job summary

Exelon is seeking a Temporary Customer Service Representative in Illinois to be the main contact for customers in a 24/7 operation. The role requires rotating shifts, including third shift, and may involve union participation depending on location.

Qualifying candidates have 2 years of call-center style customer service experience, a high school diploma or GED, strong computer and communication skills, and the ability to pass the pre-employment exam with typing at 35 WPM.

Qualifications

• Two years of customer service experience (preferably in a call center environment).
• High School Diploma or GED Equivalent.
• Ability to work rotating shifts (including third shift) required.
• Strong computer skills and communication skills.
• Bilingual in English and Spanish [if role is posted as bilingual].
• E-mail may be the only mode of communication and will be used when contacting applicant for testing or interviews, please no phone calls.

Responsibilities

• Main point of contact for our customers.
• Receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries.

Skills

Customer service

Call center

Communication skills

Typing 35 WPM

Basic computer skills

Education

High School Diploma or GED

Tools

Typing 35 WPM

Basic computer skills

Job description

Exelon is seeking a Temporary Customer Service Representative in Illinois to be the main contact for customers in a 24/7 operation. The role requires rotating shifts, including third shift, and may involve union participation depending on location.

Qualifying candidates have 2 years of call-center style customer service experience, a high school diploma or GED, strong computer and communication skills, and the ability to pass the pre-employment exam with typing at 35 WPM.