Bilingual Customer Care Specialist

PLS; Berwyn (IL); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS Financial Services is seeking a Customer Care Representative in Oak Brook, IL to service internal and external customers, answer questions about financial products, and uphold exceptional customer service standards.

The role requires a 9-hour shift with one-hour lunch, weekend and holiday work, and a strong emphasis on accurate record-keeping and professional communication. Benefits include medical/dental/vision, 401k, and growth opportunities.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience.
• Spanish language ability is a plus.
• Ability to work flexible hours including evenings and holidays.
• Experience in fast-paced environments.
• Strong communication and organizational skills.
• Proficient data entry and record-keeping.

Responsibilities

• Address escalated customer inquiries in a timely manner.
• Determine the cause of customer’s concerns; explain the best solution; expedite correction or adjustment and follow-up.
• Maintain accurate and updated records of customer interactions and transactions.
• Educate customers by answering product and service questions and suggesting information about other products and services.
• Handle all interactions in accordance with PLS policies, procedures, federal guidelines and applicable laws.
• Maintain a comprehensive knowledge of PLS products and services.
• Maintain a polite and professional telephone manner.
• Meet Quality Assurance requirements and other key performance metrics.
• Other duties as assigned by management.

Skills

Customer service

Call center

Bilingual Spanish

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

PLS Financial Services is seeking a Customer Care Representative in Oak Brook, IL to service internal and external customers, answer questions about financial products, and uphold exceptional customer service standards.

The role requires a 9-hour shift with one-hour lunch, weekend and holiday work, and a strong emphasis on accurate record-keeping and professional communication. Benefits include medical/dental/vision, 401k, and growth opportunities.