Bilingual Customer Care Specialist – Orders & Coordination

Magnolia Foods, Llc.; Jurupa Valley (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Magnolia Foods, Llc. in Mira Loma, CA is seeking a Full-Time Customer Service Representative to manage orders, resolve issues, and maintain cross-department communication.

You will process orders, respond to inquiries, handle billing questions, coordinate with Sales, Warehouse, Transportation, and Accounting, and ensure accurate records of customer interactions. Experience in food industry and strong communication are valued.

Qualifications

• High school diploma or equivalent.
• At least 2 years of relevant work experience.
• Experience in the food industry preferred.
• Strong communication, problem-solving, and multitasking skills.
• Detail-oriented and able to follow procedures.
• Basic proficiency with Microsoft Office Suite.

Responsibilities

• Process and manage customer orders, including adjustments.
• Resolve complaints by identifying issues, offering solutions, and following up.
• Coordinate with internal teams to support order fulfillment and delivery.
• Maintain accurate records of customer interactions, orders, and changes.
• Respond to calls, emails, and messages promptly and professionally.
• Assist customers with product information, pricing, and promotions.
• Handle cancellations, returns, recalls, and manual orders.
• Track and manage pending tasks and ensure timely completion.
• Support cross-functional teamwork and balance workload.
• Communicate billing issues with the accounting team.
• Generate reports on orders and customer history.

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Magnolia Foods, Llc. in Mira Loma, CA is seeking a Full-Time Customer Service Representative to manage orders, resolve issues, and maintain cross-department communication.

You will process orders, respond to inquiries, handle billing questions, coordinate with Sales, Warehouse, Transportation, and Accounting, and ensure accurate records of customer interactions. Experience in food industry and strong communication are valued.