Bilingual Customer Care Specialist - English/Spanish

Miracle-Ear, Inc.; Waco (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunities for growth within the company

Job summary

A leading hearing health care company seeks a Bilingual Customer Care Representative in Waco, TX. In this role, you will be the first point of contact for clients, providing exceptional customer service and support in both English and Spanish. You will schedule appointments, conduct marketing campaigns, and educate customers about services. Candidates should have experience in sales or customer service and a high school diploma. Join us in our mission to improve the quality of life for customers, bringing compassion and professionalism to every interaction.

Qualifications

• 1+ years of experience in high-volume sales, call center, or telemarketing.
• Able to type while listening attentively.
• Strong interpersonal skills to work with clients and colleagues.

Responsibilities

• Make outbound calls to schedule appointments with clients.
• Drive marketing campaigns through multiple channels.
• Educate customers on Miracle-Ear programs and resolve inquiries.
• Maintain accurate customer records.

Skills

Bilingual in English and Spanish

Excellent verbal and telephone communication skills

Strong problem solving and organizational skills

Experience in sales or customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A leading hearing health care company seeks a Bilingual Customer Care Representative in Waco, TX. In this role, you will be the first point of contact for clients, providing exceptional customer service and support in both English and Spanish. You will schedule appointments, conduct marketing campaigns, and educate customers about services. Candidates should have experience in sales or customer service and a high school diploma. Join us in our mission to improve the quality of life for customers, bringing compassion and professionalism to every interaction.