Bilingual Customer Service & Insurance Advisor

Estefania Solis - State Farm Agent; Kissimmee (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Performance bonus

Company events

Advancement opportunities

Paid time off

Profit sharing

Training & development

401(k)

Competitive salary

Free uniforms

Job summary

Estefania Solis State Farm Agency is seeking a customer service representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and anticipate community needs with attention to detail and empathy.

The role emphasizes customer-focused service, ongoing guidance for certification/licensing, and opportunities for internal advancement with the office. Strong communication and problem-solving skills are essential.

Qualifications

• Dedicated to customer service
• Excellent communication skills to assist customers and coordinate with team members
• Proactive in problem-solving and able to relate to customers
• Bilingual Spanish REQUIRED

Responsibilities

• Establish customer relationships and follow up with customers as needed
• Provide prompt, accurate, and friendly customer service regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
• Educate customers about insurance options using a needs-based review process
• Promote business development through effective communication with customers

Skills

Customer service

Excellent communication

Problem-solving

Bilingual Spanish

Relationship building

Job description

Estefania Solis State Farm Agency is seeking a customer service representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and anticipate community needs with attention to detail and empathy.

The role emphasizes customer-focused service, ongoing guidance for certification/licensing, and opportunities for internal advancement with the office. Strong communication and problem-solving skills are essential.