Bilingual Customer Care Representative-Overnight Shift

DataSync; Henderson (NV); On-site; USD 33,000 - 48,000; Full time

Job summary

DataSync is seeking a Customer Care Representative to interface with customers via inbound/outbound calls, email and chat, resolving issues and delivering best-in-class service. The role focuses on one-call resolution, security verification, and accurate data entry for each interaction.

The position requires bilingual Spanish proficiency, the ability to work overnight shifts Monday to Friday with weekend availability, and strong written and verbal communication skills.

Qualifications

• Bilingual required—Spanish/English.
• Outstanding customer service skills.
• Excellent written and oral communication.
• Computer literacy and keyboarding proficiency.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Answer inbound calls from customers regarding products and services.
• Make outbound calls to customers regarding products and services.
• Maintain call performance and quality goals.
• Resolve issues with active listening and one-call resolution.
• Enter data accurately with attention to detail.

Skills

Bilingual Spanish

Outstanding customer service

Microsoft Office

Tools

Microsoft Office Suite

Job description

Description:

The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.

Description:

The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.

Requirements:

Essential Functions

• Answer inbound telephone calls from customers and clients regarding products and services.
• Make outbound telephone calls to customers and clients regarding products and services.
• Maintain call performance and call quality goals.
• Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
• Work independently and as part of a team to provide best in class customer service
• Conduct side-by-sides with new and existing employees.
• Enter data quickly and accurately with high attention to detail.
• Verify all callers to ensure security.
• All other duties as assigned.
  
  

Requirements

• Bilingual required--Spanish
• Outstanding customer service skill
• Excellent written and oral skills
• Computer literacy and keyboard typing skills
• Proficiency in Microsoft Office Suite
  
  

Schedule

• Overnight Shift
• Monday to Friday
• Weekend availability