Bilingual Spanish Customer Care Specialist (Overnight)

DataSync; Henderson (NV); On-site; USD 33,000 - 48,000; Full time

Job summary

DataSync is seeking a Customer Care Representative to interface with customers via inbound/outbound calls, email and chat, resolving issues and delivering best-in-class service. The role focuses on one-call resolution, security verification, and accurate data entry for each interaction.

The position requires bilingual Spanish proficiency, the ability to work overnight shifts Monday to Friday with weekend availability, and strong written and verbal communication skills.

Qualifications

• Bilingual required—Spanish/English.
• Outstanding customer service skills.
• Excellent written and oral communication.
• Computer literacy and keyboarding proficiency.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Answer inbound calls from customers regarding products and services.
• Make outbound calls to customers regarding products and services.
• Maintain call performance and quality goals.
• Resolve issues with active listening and one-call resolution.
• Enter data accurately with attention to detail.

Skills

Bilingual Spanish

Outstanding customer service

Microsoft Office

Tools

Microsoft Office Suite

Job description

DataSync is seeking a Customer Care Representative to interface with customers via inbound/outbound calls, email and chat, resolving issues and delivering best-in-class service. The role focuses on one-call resolution, security verification, and accurate data entry for each interaction.

The position requires bilingual Spanish proficiency, the ability to work overnight shifts Monday to Friday with weekend availability, and strong written and verbal communication skills.