Bilingual Customer Support Agent

Answerone; McAllen (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee Stock Ownership

Medical, Dental, Vision Benefits

Paid Vacation

401K with company matching

Life Insurance

Job summary

AnswerOne is seeking a Full Time Overnight Customer Support Agent in McAllen, TX. Join our in-office team to assist customers via inbound calls, greeting callers, gathering information, and routing messages. Training will cover our call processing system and a suite of call center tools.

We value a welcoming voice, fluent English and Spanish, and accurate typing (35+ WPM). Strong attendance and reliable Windows usage are essential for success.

Qualifications

• Fluent in English and Spanish with clear grammar.
• Excellent attendance and punctuality.
• Ability to type 35+ WPM.
• Comfort with Windows-based computer systems.

Responsibilities

• Handle incoming calls professionally and greet callers.
• Request and provide required information as needed.
• Transfer calls or take messages appropriately.
• Use call processing systems and prioritise customer needs.

Skills

Bilingual EN/ES

Typing 35 wpm

Windows skills

Attendance

Voice quality

Tools

Call center software

Job description

Immediately hiring Full Time Overnight Bilingual Customer Support Agents at AnswerOne!

What is a Customer Support Agent? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you! Every interaction is an opportunity to help a customer feel valued, respected, and taken care of. We're looking for people who are detail oriented, motivated, and compassionate to fill these important positions.

Customer service experience is a plus, but not required.

This is an in office position.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more
• Fluent in Spanish and English

Our benefits for Full Time Employees include:

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance

Compensation:

$18.50 / Hour with Perfect Attendance

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $16 / Hour.

Shifts Offered:

• Full Time - 40 hours per week
• Various Overnight shifts
• Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.

AnswerOne is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.