Bilingual Customer Care Representative

Southeast Toyota Finance; Mobile (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Southeast Toyota Finance in Mobile, Alabama is seeking Bilingual Customer Care Representatives to deliver exceptional phone-based support to customers in a fast-paced environment. The role includes managing inbound calls, resolving inquiries regarding accounts, and ensuring compliance. Candidates must demonstrate strong communication skills and attention to detail, alongside the ability to multitask and work independently. Knowledge of auto finance is preferred. This position emphasizes professionalism and a customer-oriented approach.

Qualifications

• Clear communication skills, both verbal and written, in English and Spanish.
• Ability to navigate multiple systems and screens while on calls.
• Prior experience in customer service preferred.

Responsibilities

• Handle inbound customer calls addressing account questions.
• Clearly explain auto finance information to customers.
• Research and resolve customer inquiries using internal systems.
• Document customer interactions accurately and efficiently.

Skills

Clear, confident, and professional communication skills

Proficiency with PC applications

Ability to work in a high-volume environment

Attention to detail and accuracy

Bilingual proficiency in Spanish and English

Job description

Southeast Toyota Finance, a subsidiary of JM Family Enterprises, is seeking Bilingual Customer Care Representatives to provide high-quality, phone-based support to customers. This role is responsible for handling inbound calls, resolving account-related inquiries, and delivering a professional and positive customer experience in a fast-paced, high-volume contact center environment. Successful candidates are clear communicators who can navigate multiple systems while maintaining accuracy and compliance.

Responsibilities

• Handle inbound customer calls using a dialer system to address account questions and service needs
• Clearly and accurately explain auto finance information to customers in a professional manner
• Research, resolve, and document customer inquiries and issues using internal systems
• Accurately calculate and communicate payoffs, extension fees, rewrites, and quotes
• Prepare and send professional written correspondence when required
• Navigate multiple systems and screens simultaneously to support efficient call handling
• Meet established quality, productivity, and compliance standards
• Demonstrate sound judgment, empathy, and professionalism in all customer interactions

Qualifications

• Clear, confident, and professional verbal and written communication skills
• Proficiency with PC applications, including data entry and navigating multiple systems and dual screens
• Ability to work effectively in a high-volume, metrics-driven customer service environment
• Strong attention to detail and accuracy, particularly when handling financial information
• Ability to multitask, manage time effectively, and work independently
• Prior customer service experience preferred
• Knowledge of retail or lease auto finance is a plus
• Bilingual proficiency in Spanish and English REQUIRED

Equal Employment Opportunity

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

Disability Accommodations

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [e-mail] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.