Bilingual Customer Care Pro — On‑Site CSR

CCF Family of Brands; Vista (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid training and onboarding

Learning management system access

Cross-brand training

Educational reimbursement

Health insurance and telemedicine

401(k) with company match

Life and AD&D insurance

Dental and vision coverage

Mental health resources

Discount marketplace

Paid time off 12 days first year

Casual dress code

Job summary

CCF Family of Brands is seeking a bilingual customer service representative in Vista, CA to help community members access essential financial services. This entry-level role emphasizes warm, helpful interactions, accuracy, and compliance as you process transactions such as check cashing, money transfers, and bill payments.

You will receive hands-on training and development opportunities, with a path to grow within a growing company that values service excellence and career advancement.

Qualifications

• Bilingual (Spanish/English) is essential for connecting with customers.
• High school diploma or equivalent required.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and accurate data entry.
• Proficiency using phones, POS system, and Microsoft Office.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• Ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Connect with customers to build lasting relationships.
• Review, validate, and process transactions accurately.
• Provide personalized financial services to fit customers' needs.
• Enter and maintain customer data in the POS system.
• Assist in store operations, including on-site errands and events.
• Maintain store appearance and security procedures.
• Work full-time in-person, including weekends.

Skills

Bilingual Spanish/English

High school diploma

Verbal and written communication

Data entry accuracy

POS system proficiency

Microsoft Office

18+ years old (19+ in Alabama)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CCF Family of Brands is seeking a bilingual customer service representative in Vista, CA to help community members access essential financial services. This entry-level role emphasizes warm, helpful interactions, accuracy, and compliance as you process transactions such as check cashing, money transfers, and bill payments.

You will receive hands-on training and development opportunities, with a path to grow within a growing company that values service excellence and career advancement.