Bilingual Customer Care & Dispatch Specialist

HomeFront Service Company; New Braunfels (TX); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Holidays

Job summary

HomeFront Heating & Air in New Braunfels, TX is seeking a friendly, organized Customer Service Representative to book appointments, dispatch technicians, and ensure every customer feels cared for from the first call.

This full-time role offers a warm, veteran-owned office environment with PTO and holiday benefits; bilingual English/Spanish is a strong plus, and experience with scheduling software helps you shine.

Qualifications

• Excellent phone skills and clear communication.
• Customer-service or dispatch experience is preferred.
• Comfortable with scheduling software and computers.
• Bilingual English/Spanish is a strong plus.
• Positive, problem-solving attitude.

Responsibilities

• Book appointments and dispatch technicians.
• Ensure customers feel taken care of from the first call.

Skills

Excellent phone skills

Strong communication

Customer-service experience

Dispatch experience

Bilingual English/Spanish

Problem-solving attitude

Tools

Scheduling software

Job description

Join Team HomeFront in New Braunfels — veteran-owned, community-first, and proud of the work.

Full Time

Location

Department

Office

HomeFront keeps things personal: when customers call, a real on-staff employee answers every time. We're looking for a warm, organized Customer Service Representative to book appointments, dispatch technicians, and make sure every customer feels taken care of from the first call.

What we're looking for

• Excellent phone and communication skills
• Customer-service or dispatch experience preferred
• Comfortable with scheduling software and computers
• Bilingual (English/Spanish) a strong plus
• Positive, problem-solving attitude

What you'll get

• Paid time off and holidays
• Friendly, veteran-owned office environment