Bilingual Customer Care Associate I

Kls-Martin-Group; Jacksonville (FL); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

The Bilingual Customer Care Specialist I at Kls-Martin-Group serves as the first point of contact, handling inquiries via email and phone, processing orders and quotes, and providing timely, accurate information.

This entry-level role emphasizes strong communication, teamwork, and administrative skills, with opportunities to learn ERP use and cross-functional collaboration while supporting customer retention in a professional office setting.

Competenze

• Bilingual proficiency in English and Spanish or English and French.
• Strong verbal and written communication skills in both languages.
• Experience in customer service is preferred but not required.

Mansioni

• Respond to customer inquiries via phone, email, and other approved channels.
• Process orders and quotes, including entry, modifications, cancellations, and confirmations.
• Provide product, service, and policy information to customers.
• Document customer interactions and maintain ERP records.
• Coordinate with cross-functional teams to resolve customer needs.
• Support customer retention and satisfaction initiatives.

Conoscenze

Bilingual English/Spanish

Verbal and written communication

Customer service orientation

Time management

Teamwork

Formazione

High school diploma or equivalent

Additional education is a plus

Strumenti

Microsoft Outlook

Microsoft Excel

Microsoft Word

ERP systems

Customer service platforms

Descrizione del lavoro

The Bilingual Customer Care Specialist I at Kls-Martin-Group serves as the first point of contact, handling inquiries via email and phone, processing orders and quotes, and providing timely, accurate information.

This entry-level role emphasizes strong communication, teamwork, and administrative skills, with opportunities to learn ERP use and cross-functional collaboration while supporting customer retention in a professional office setting.