Bilingual Customer Care Associate (Entry Level)

KLS Martin Group; Jacksonville (FL); In loco; USD 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

KLS Martin Group in Jacksonville, FL is seeking a Bilingual Customer Care Specialist I to serve as the first point of contact, handling emails and daily phone support while delivering outstanding service.

This entry-level role processes orders and quotes, answers inquiries, resolves basic issues, and records interactions in the ERP system, collaborating across departments to meet customer needs.

Competenze

• 0–2 years of customer service experience.
• Bilingual proficiency in English and Spanish or English and French.
• Strong verbal and written communication skills.
• Familiarity with Microsoft applications and ERP systems.

Mansioni

• Respond to customer inquiries via phone and email.
• Provide product, service, and policy information to customers.
• Process orders and quotes and monitor status.
• Record interactions and resolutions in the ERP system.
• Collaborate with other departments to resolve issues.

Conoscenze

Bilingual communication

Verbal and written communication

Customer service

Time management

Formazione

High school diploma or equivalent

Strumenti

ERP systems

Outlook

Excel

MS Word

Descrizione del lavoro

KLS Martin Group in Jacksonville, FL is seeking a Bilingual Customer Care Specialist I to serve as the first point of contact, handling emails and daily phone support while delivering outstanding service.

This entry-level role processes orders and quotes, answers inquiries, resolves basic issues, and records interactions in the ERP system, collaborating across departments to meet customer needs.