Bilingual Customer Accounts & Admin Specialist

Silver Eagle Distributors Houston, LLC; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Silver Eagle Distributors Houston, LLC seeks an administrative assistant to support the regional teams, maintain customer accounts, and handle order entry. The role emphasizes accurate data, responsive service, and coordination with Sales.

Responsibilities include answering inquiries by phone and email, opening new accounts with licensing compliance, and performing general clerical tasks using Outlook/Word/Excel, plus assisting with meetings and mail distribution. Starting wage is $15 per hour.

Qualifications

• High School diploma or GED required.
• Associates preferred or 1–2 years clerical experience.
• Military experience equivalency may substitute.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer inquiries via telephone and internet in a patient, knowledgeable manner; transfer calls to appropriate internal departments.
• Perform outbound telephone calls to existing customers to assist with their order entry.
• Maintain current customer accounts, including TABC licensing and location updates; open new accounts with Sales.
• Provide administrative support for external and internal customers such as order entry, sales history, delivery information and other inquiries.
• Resolve product or service issues by researching the issue and providing a resolution; escalate when needed.
• Apply postage to outgoing mail and distribute incoming mail and packages to branch employees.
• Arrange and secure rooms for meetings or events.
• Monitor supplies as needed.
• Other duties as assigned.

Skills

Clerical skills

Multitasking

Interpersonal communication

Bilingual EN/ES

Customer service

Education

High School diploma or GED

Associates degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Silver Eagle Distributors Houston, LLC seeks an administrative assistant to support the regional teams, maintain customer accounts, and handle order entry. The role emphasizes accurate data, responsive service, and coordination with Sales.

Responsibilities include answering inquiries by phone and email, opening new accounts with licensing compliance, and performing general clerical tasks using Outlook/Word/Excel, plus assisting with meetings and mail distribution. Starting wage is $15 per hour.