Part-Time Retail Banker & Customer Care Concierge

Fifth Third Bank; Big Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Fifth Third Bank in Big Rapids, MI is seeking a part-time CSR/Teller to deliver customer service, manage cash handling, and guide customers to appropriate banking solutions. The role emphasizes trust, confidentiality, and adherence to bank policies while supporting daily office operations.

You will interact with the public, maintain accurate records, and refer customers to bankers for consultative conversations. Flexible scheduling and a reliable, courteous approach are essential for success.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Strong communication and interpersonal skills.
• Knowledge of retail policies and procedures.
• Ability to take initiative and use sound judgment.
• Demonstrates company values and teamwork.
• Flexible scheduling availability.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Maintain accurate balancing records and resolve issues with guidance as needed.
• Follow policies, protect customer information, and uphold ethical standards.
• Assist with referrals to bankers and business partners during customer interactions.
• Handle day-to-day office tasks to support smooth operations.
• Respond promptly to customer questions and maintain clear communication.

Skills

Cash handling

Customer service

Communication

Problem solving

Education

High school diploma/GED

Tools

Retail POS

Job description

Fifth Third Bank in Big Rapids, MI is seeking a part-time CSR/Teller to deliver customer service, manage cash handling, and guide customers to appropriate banking solutions. The role emphasizes trust, confidentiality, and adherence to bank policies while supporting daily office operations.

You will interact with the public, maintain accurate records, and refer customers to bankers for consultative conversations. Flexible scheduling and a reliable, courteous approach are essential for success.