Japanese Bilingual Customer Service Specialist (Data-Driven)

Top Us; Brentwood (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

Top Us in Brentwood, TN is seeking a Japanese Bilingual Customer Service Representative. The role handles customer inquiries, order changes, and cancellations, and requires precise data entry and strong communication. Office-based with daytime hours 8:30am–4:45pm, direct-hire, full-time.

Ideal candidates are fluent in Japanese and English, comfortable using CRM/software systems, and capable of organizing workloads to meet deadlines.

Qualifications

• Strong data entry skills with attention to detail and proficiency in computer systems and software applications relevant to customer service operations.
• Excellent phone etiquette and communication skills, both verbal and written.
• Strong organization skills with the ability to prioritize and complete tasks on time.

Responsibilities

• Handle inbound and outbound communications to assist customers with order status, changes, or cancellations.
• Perform data entry tasks including customer orders, purchase orders to vendors, shipping instructions to warehouses, inventory control, customer invoices, and vendor invoices.
• Organize, prioritize and complete assigned tasks efficiently while managing time effectively.

Skills

Data entry

Phone etiquette

Organization

Attention to detail

Job description

Top Us in Brentwood, TN is seeking a Japanese Bilingual Customer Service Representative. The role handles customer inquiries, order changes, and cancellations, and requires precise data entry and strong communication. Office-based with daytime hours 8:30am–4:45pm, direct-hire, full-time.

Ideal candidates are fluent in Japanese and English, comfortable using CRM/software systems, and capable of organizing workloads to meet deadlines.