Bilingual Health Insurance Call Center Pro

TEKsystems; Austin (TX); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Critical Illness

Accident Insurance

401(k) Plan

Life Insurance

Disability Insurance

HSA

Transit Benefits

EAP

PTO / Vacation / Sick Leave

Job summary

TEKsystems in Austin is hiring a Call Center Representative to handle a high volume of health insurance calls, following scripts, identifying customer needs, and guiding enrollment using sales approaches. The role tracks conversations and results to meet team and personal targets.

The position is contract-to-hire, offering a hybrid work arrangement in Austin, TX 78702. The pay rate is $20.00 per hour, with benefits including medical, dental/vision, and retirement options.

Responsibilities

• Answer inbound calls to process PCP Change Requests, send member ID cards, explain how to log into portal, and update member demographics.
• Access and interpret customer accounts and provider data to provide answers to inquiries.
• Assist customers in the enrollment process using sales techniques.
• Maintain communication equipment by reporting problems.
• Accomplish sales and organization mission by completing related projects as assigned.
• Adhere to established quality and production standards.
• Maintain customer privacy.
• Protect company proprietary information.

Job description

TEKsystems in Austin is hiring a Call Center Representative to handle a high volume of health insurance calls, following scripts, identifying customer needs, and guiding enrollment using sales approaches. The role tracks conversations and results to meet team and personal targets.

The position is contract-to-hire, offering a hybrid work arrangement in Austin, TX 78702. The pay rate is $20.00 per hour, with benefits including medical, dental/vision, and retirement options.